Careers

Join Our Team

We make things happen and push to change what it means to be a bank!  We support our communities, help dreams come true, and do our best to enjoy every day.  Are you ready to join #teamBRB?

If you're interested in being a part of our team, take a look at our core values: 

Integrity - Do what's right without apologies.

Service - We show love for our company and our communities.

Success - We work hard.  We finish strong.  We win big.

Achievement - We keep other companies in the rear-view.

Enjoy Every Day - We have one life.  Let's live it and love it!

Please take a moment to review our open positions. Complete our online application below or visit your local branch to submit your resume.

Open Positions

Call Center Representative (Full-Time): Luray Va

Job Description: This position is the first level response for answering customer questions about basic banking services, such as account balances, interest rates, fees, reviewing suspicious activity, reversing transactions, and reissuing compromised debit and credit cards. This position is responsible for assisting customers with account research, problem-solving, and online banking access.

Responsibilities:

  • Respond to customer inquiries via telephone, email, webchat, or digital channels on banking products, services, and rates while providing friendly, accurate, and speedy service.
  • Resolve customer issues timely and thoroughly, seeking to exceed customer expectations on every interaction. Minimize customer transfers and hold times.
  • Respond to online banking, mobile banking, and bill payment inquiries; troubleshoot connectivity issues for online banking and bill payment; resolve User ID and password access issues; resolve bill payment issues within service level agreement standards.
  • Prepare and process requests for withdrawals, transfers, duplicate statements, stop payments, service charge refunds, change of address, deposit research, debit card orders, cancel and reactivation of debit cards, and other transaction requests.
  • Maintain required performance standards in quality, occupancy, attendance, and adherence.
  • Ensure the security of customer information and assist with minimizing bank losses by performing customer verification on each interaction.
  • Accurately track the call reason for training, forecasting, and trending purposes.
  • Manage and utilize time efficiently to ensure service quality, customer satisfaction, and the achievement of key performance indicator goals for the Contact Center.
  • Look for opportunities to introduce products and services that match customers’ needs.
  • Answer internal and external customer telephone inquiries by using proper telephone guidelines, account verification techniques, utilizing multiple banking systems to access customer account information, and following through to a satisfactory resolution on inquiries, requests, or complaints promptly.
  • Maintain knowledge on banking products and complies with regulations that include but are not limited to overdraft protection, Regulation E, Regulation D, Bank Secrecy Act (BSA), Regulation CC, Privacy Gramm-Leach-Bliley Act (GLBA), and Non-Public Personal Information (NPPI), Right to Financial Privacy Act (RFPA), identity theft, red flags, Unfair Deceptive or Abusive Acts or Practices (UDAAP), financial elder abuse and OFAC.
  • Assist clients with the completion of debit card disputes, ACH disputes, or check fraud affidavits.
  • Assist in the completion of new account or loan applications.
  • Other duties as assigned.
  • Create value for the bank and its employees.
  • Be a good teammate.
  • Live our core values.

Qualifications:

  • High School Diploma
  • Strong computer skills relevant to Microsoft Office Suites (e.g., Word, Excel, Outlook). 
  • Strong presentation skills. 
  • Demonstrated track record of meeting sales and service goals.
  • Organizational skills and attention to detail. 
  • Strong decision-making/problem resolution skills.
  • Ability to address complex commercial problem credits.
  • Arrive at designated times to and from work locations. 
  • Work with minimum oversight. 
  • Excellent verbal and written communication abilities. 
  • Ability to meet or exceed deadlines. 
  • Ability to multitask with various projects. 
  • Successful completion of the required background checks.

Preferred Qualifications:

  • Previous Call Center Experience. 
  • Previous banking experience.

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Loan Servicing Specialist - Luray VA, Richmond VA

Job Description:  Responsible for the servicing of loans once funded, including setting up on the Loan System, maintaining exceptions, maintenance, paid out processing, etc. and SOX reporting.

Responsibilities:

  • Processes exceptions and maintenance of loan files.
  • Prepares loan files for scanning.
  • SOX reporting.
  • Files loan documents.
  • Applies loan payments.
  • Answers servicing support line.
  • Sets up and maintains ACH and NSFs.
  • Orders and reviews UCC pre-lien search.
  • Filing UCC.
  • Orders and reviews UCC post lien search.
  • Electronically transmits lien information to DMV.
  • Processes UCC-1 continuations and terminations as well as 1098 corrections.
  • Researches credit disputes and loan inquiries.
  • Tracks insurance.
  • Processes participation payments, wires and correspondence.
  • Orders, reviews title insurance/MHELP.
  • Orders flood determination, sends Flood Notice Acknowledgment to borrower for signature, verifies flood insurance.
  • Records Deed of Trust.
  • Prepares loan checklist and package for booking.
  • Adheres to all bank compliance policies. (BSA, Security, etc.)
  • Other duties as assigned by management.

Qualifications:

  • Associate Degree or a minimum of 3 years of work experience in bank operations, auditing, accounting or lending activities; or equivalent combination of education and experience.
  • Experience in post-closing loan administration is preferred.
  • Basic computer skills are needed to perform this position.
  • Ability to navigate bank software applications that are pertinent to this position.
  • Previous experience with Jack Henry operating system preferred

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Commercial Loan Processor (Full-Time): Luray Va, Greensboro NC, Richmond Va

Position Purpose:  This position is responsible for evaluating, authorizing approval, or denying commercial loan applications. This role acts as a liaison between customers and Blue Ridge Bank to assist qualified applicants in acquiring commercial loans.

Responsibilities:

  • Collects and prepares all necessary documentation for commercial loan files and ensures all necessary documentation is in the file.
  • Communicate with clients or Loan Officer to request, provide, or verify important information.
  • Order’s title, appraisal, and other necessary documentation for all commercial loans.
  • Processes loan applications and documentation within specified limits.
  • Sends commitment letter and proceeds with processing after loans are approved.
  • Prepares maintains and ensures proper documentation is in each file and verifies accuracy and completion for existing and new commercial loans, including loan disclosures.
  • Order inspections and coordinates construction draws and keeps a record for each construction deal.
  • Research applicant credit status and current financial position to determine financial eligibility and feasibility of granting commercial loans or mortgages.
  • Complete loan contracts and ensure clients are kept informed of the rules and requirements.
  • Work with clients to establish their needs and recommend suitable types of loans by identify and recommend products that meet the customer's needs and Blue Ridge Bank’s lending guidelines.
  • Determine all applicable ratios and metrics and set up debt payment plans.
  • Submit files to the designated Underwriter.
  • Review active loan files each day to determine if any documents are missing or what can be done to help the process along.
  • Operate in compliance with laws and regulations and adhere to lending compliance guidelines.
  • Capture HMDA and CRA data as applicable.
  • Learn and attain proficiency with the Bank’s core systems (DNA, AccuSystems, etc.).
  • Other tasks as assigned.
  • Create value for the bank and its employees.
  • Be a good teammate.
  • Live our core values.

Qualifications:

  • Associate Degree
  • 2 years of work experience in loan processing, banking, or credit analysis. Experience with Microsoft Office: Word, PowerPoint, and Excel. Working knowledge of BSA/AML laws and regulations. 
  • Knowledge of hazard and flood insurance requirements. 
  • Basic understanding of federal and state laws regarding lending practices
  • Arrive at designated times to and from work locations. 
  • Work with minimum oversight. 
  • Excellent verbal and written communication abilities. 
  • Ability to meet or exceed deadlines. 
  • Ability to multitask with various projects.

Preferred Qualifications:

  • Prior experience with Banking software and applications.

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Special Assets Officer II (Full-Time): Location TBD

Job Description: This position is responsible for managing a portfolio of adversely classified loan relationships. This position works to develop and implement exit or retention strategies aimed at loss mitigation.

Responsibilities:

  • Responsible for managing moderately complex small business and middle-market transactions.
  • Analyze risks (financial, collateral, structural, and legal) and repayment capacity in the development of a workout resolution that maximizes collection promptly.
  • Make recommendations to manage a relationship out of the Bank, rehabilitate a relationship such that it may remain a customer, or liquidate collateral to resolve a problem situation. Execute plans within delegated authority or presents written recommendations to senior management for consideration and approval.
  • Execute and monitor workout plans and account activities to ensure adherence to collection strategies and existing agreements.
  • Monitor and makes recommendations regarding assigned bankruptcy cases.
  • Take action when assigned loans are in default. Creates default, acceleration, demand, and set-off letters. May Confess Judgement, file Warrants in Debt, and represent the Bank in Court.
  • Handle all activities necessary to execute on personal and real property held as collateral such as foreclosure, repossession, replevin actions, and Section 363 and Article 9 sales. Exercises prudent judgment in the care, preservation, and liquidation of collateral.
  • Assess and make risk rating, accrual status, charge-off, and TDR recommendations for assigned portfolio. May provide advice and counsel to lending units regarding these matters.
  • Manage outside counsel, property managers, and other consultants in the process of bankruptcy, repossession, restructure, litigation, and foreclosure. prudently manages legal and other expenses associated with assets under management.
  • Properly maintains collection notes and a complete credit file in the Bank’s system of record.
  • Assist with ALLL process which may include preparation of FAS 114 worksheets, review of Impaired Loan Pools, preparation of Problem asset Reports, etc.
  • Answer routine customer questions.
  • Comply with the Bank’s established policies and procedures as well as applicable laws and regulations governing financial institutions, including Bank Secrecy Act (CIP, OFAC), Information Security (GLBA), FIRREA, FDCPA, and SCRA.
  • Other duties as assigned.
  • Create value for the bank and its employees.
  • Be a good teammate.
  • Live our core values.

Qualifications:

  • Undergraduate degree in Finance, Business Administration, or Accounting/Audit, or a related subject.
  • 5 years of experience in Special Assets, Commercial Lending, or comparable positions. 
  • Experience in commercial credit analysis, lending, documentation, litigation, negotiation, bankruptcy, creditor rights law, and the management of problem loans. 
  • Subject matter expert across a broad range of credit topics including valuation of collateral, document review, and collection procedures. 
  • Understanding of secured and unsecured lending practices and the preparation and presentation of credit request memorandums. 
  • Knowledge of banking and accounting regulations of risk rating, accrual status, charge-offs, identification of TDR, and impairment analysis.
  • Ability to address complex commercial problem credits. 
  • Arrive at designated times to and from work locations. 
  • Work with minimum oversight. 
  • Excellent verbal and written communication abilities. 
  • Ability to meet or exceed deadlines. 
  • Ability to multitask with various projects. 
  • Ability to address complex commercial problem credits with minimal guidance or oversight.

Preferred Qualifications:

  • Experience with Jack Henry Loan System and Sageworks/Abrigo. 
  • Proficiency with pivot tables and data mining. 
  • Experience developing policies and procedures. 
  • Previous management experience training, mentoring and supervising junior workout personnel or Retail and Commercial teammates regarding the collection and problem loan management.

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Real Estate Valuation Manager (Location TBD)

Job Description: Provides oversight of the Bank’s real estate valuation management process. This will involve managing appraisal requests, ordering the valuation product that is consistent with Bank policies and federal regulations, reviewing appraisal reports, and performing evaluations. The Real Estate Evaluation Manager will act as a first-level escalation point for any technical and regulatory appraisal questions.

Responsibilities:

  • The position provides day-to-day support to the Retail, Commercial, Accounting, and Credit functions.
  • Coordinates the ordering and review of appraisals, using the Bank's real estate valuation software, to support the origination and management of real estate loans, in a way that (a) provides reliable values of the Bank's collateral, (b) supports the Bank's relationships with its real estate borrowers, and (c) ensures compliance with regulatory requirements and Bank policy.
  • Ensures all required documentation is provided before determining what type of valuation to order and engaging the appraiser. Contacts Line staff for clarification, documentation, and resolution of missing information.
  • Help assure that the property valuation is appropriate for the contemplated transaction.
  • Provides strong customer service and works successfully within specific processes and tight timelines.
  • Follows up with internal and external product providers as needed to ensure order was received and returned work will be completed on time.
  • Assists with review, submission, and approval of valuation-related invoices.
  • Responds to Bank staff and appraisers regarding technical and regulatory appraisal issues.
  • Accountable for quality assurance and compliance review of internal and external valuation products based upon USPA standards, engagement requirements, and the requirements set forth for Federally Related Transactions.
  • Ensures that any deficiency in the valuation product that may impact the completeness, adequacy, relevance, and credibility of the valuation report is addressed before releasing the appraisal for underwriting consideration.
  • Provides feedback to Senior Management regarding the performance of Appraisal Management System and individual fee appraisers.
  • Opines the validity and use life of reports when considering the use of existing appraisals for current transactions.
  • Provide internal real estate Evaluations for the Commercial, Retail, Credit Administration, and Accounting divisions as needed using market data, on-site inspection, and comparative analysis.
  • May provide real estate valuation training to Bank staff.
  • Maintains appraisal and valuation service work files as required under USPAP and Bank policy.
  • Maintains a Certified General Real Property Appraiser License in Good Standing.
  • Produces effective and timely routine monthly reports upon request.
  • Researches property information from public records.
  • Researches transaction and property information from the loan system.
  • Maintains, reviews, and develops Bank’s approved appraiser list.
  • Other duties as assigned.
  • Create value for the Bank and its employees.
  • Be a good teammate.
  • Live our core values.

Qualifications:

  • Bachelor’s degree or higher with a focus in Real Estate, Accounting, Finance, or related fields. 
  • Virginia Certified General Real Property Appraiser License
  • 5+ years of licensed commercial appraisal experience. 
  • Experience reviewing commercial and residential real estate valuations. 
  • Experience ordering real estate valuations using appraisal management software. 
  • Understanding of the Uniform Standards of Professional Appraisal Practice and appraisal theory. 
  • Familiarity with FIRREA and other banking-related real estate valuation regulations and guidelines. 
  • Computer skills relevant to Microsoft Office Suites (e.g., Word, Excel, Outlook) and industry-related software.
  • Ability to address complex commercial problem credits. 
  • Arrive at designated times to and from work locations. 
  • Work with minimum oversight. 
  • Excellent verbal and written communication abilities. 
  • Ability to meet or exceed deadlines. 
  • Ability to multitask with various projects. 
  • Ability to clearly define and express valuation-related issues and potential resolutions. 
  • Ability to research, analyze, and resolve complex valuation issues.

Preferred Qualifications:

  • Prior employment in a related position within a federally regulated banking institution. 
  • Previous experience reviewing and making recommendations regarding appraisal management software. 
  • MAI designation. 
  • Previous experience writing and/or reviewing real estate valuation policies and procedures. 
  • Experience using Collateral 360, Sageworks/Abrigo or the Jack Henry Loan System. 
  • Experience managing appraisal staff.
  •  Experience ordering Environmental Due Diligence reports.

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Senior Customer Service Advocate (White Stone)

Job Description: This position is responsible for demonstrating a passion for excellence while assisting new and existing customers with their immediate, short-term, and long-term financial needs through the handling of a transaction, new account openings, and appropriate partner referrals and complying with regulations, policies, and procedures.

Responsibilities:

  • Deliver outstanding service while performing a variety of customer transactions and inquiries.
  • Offer guidance to customers and provide a full spectrum of customer services.
  • Set, achieve, and exceed service standards by adhering to established Service Quality Standards.
  • Achieve individual sales goals.
  • Support accomplishment of branch sales goals by identifying customer needs and promoting/selling the Bank’s products/services.
  • Develop strong customer relationships through performing new account follow-up for business and personal accounts and performing account maintenance promptly.
  • Identify opportunities to grow relationships and independently call on and develop new, existing, and prospective consumer and business customers.
  • Complete arrangements and documents for special services.
  • Stay informed of industry trends, competitor information, and maintains knowledge of the Bank’s products/services and pricing.
  • Utilize software to identify customers’ needs and refer to other lines of business.
  • Perform branch functions and support other branch employees.
  • Adhere and help to ensure adherence to operational guidelines.
  • Audit drawers and perform spot checks on cash drawer limits when necessary.
  • Plan, monitor and adhere to the cash requirements of the branch; place cash orders and prepare shipment.
  • Endure satisfactory audit ratings are achieved at the branch level.
  • May provide Notary services, Signature Guarantee, and serve as backup for branch leadership when necessary.
  • Maintain compliance with and adhere to all state and federal regulations and bank policies.
  • Other tasks as assigned.
  • Create value for the bank and its employees.
  • Be a good teammate.
  • Live our core values.

Qualifications:

  • High school diploma or equivalent.
  • Strong computer skills relevant to Microsoft Office Suites (e.g., Word, Excel, Outlook). 
  • Strong presentation skills. 
  • Demonstrated track record of meeting sales and service goals. 
  • Organizational skills and attention to detail. 
  • Strong decision-making/problem resolution skills.
  • Work all branch hours, including weekends and evenings required.
  •  Attention to detail with accuracy. 
  • Ability to operate on a team. 
  • Ability to ask questions and build rapport. 
  • Must maintain internal and external confidentiality. 
  • Successful completion of the required background checks.

Preferred Qualifications:

  • Minimum of one year experience in cash handling/customer service, as well as sales experience, focused on cross-selling products and services required.

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Customer Service Advocate (Full-Time): Chester Va, Culpeper Va, Patterson Va, Robious Va, White Stone Va.

Job Description:  This position is responsible for demonstrating a passion for excellence while assisting new and existing customers with their immediate, short-term, and long-term financial needs through the handling of a transaction, new account openings, and appropriate partner referrals and complying with regulations, policies, and procedures.

Requirements:

  • Deliver outstanding service while performing a variety of customer transactions and inquiries.
  • Offer guidance to customers and provide a full spectrum of customer services.
  • Set, achieve, and exceed service standards by adhering to established Service Quality Standards.
  • Achieve individual sales goals.
  • Support accomplishment of branch sales goals by identifying customer needs and promoting/selling the Bank’s products/services.
  • Develop strong customer relationships through performing new account follow-up for business and personal accounts and performing account maintenance promptly.
  • Identify opportunities to grow relationships and independently call on and develop new, existing, and prospective consumer and business customers.
  • Complete arrangements and documents for special services.
  • Stay informed of industry trends, competitor information, and maintains knowledge of the Bank’s products/services and pricing.
  • Utilize software to identify customers’ needs and refer to other lines of business.
  • Perform branch functions and support other branch employees.
  • Adhere and help to ensure adherence to operational guidelines.
  • Audit drawers and perform spot checks on cash drawer limits when necessary.
  • Plan, monitor and adhere to the cash requirements of the branch; place cash order and prepare shipment.
  • Endure satisfactory audit ratings are achieved at the branch level.
  • May provide Notary services, Signature Guarantee and serve as back up for branch leadership when necessary.
  • Maintain compliance with and adhere to all state and federal regulations and bank policies.
  • Other tasks as assigned.
  • Create value for the bank and its employees.
  • Be a good teammate.
  • Live our core values.

Qualifications:

  • High school diploma or equivalent.
  • Strong computer skills relevant to Microsoft Office Suites (e.g., Word, Excel, Outlook). 
  • Strong presentation skills. 
  • Demonstrated track record of meeting sales and service goals. Organizational skills and attention to detail. 
  • Strong decision-making/problem resolution skills.
  • Work all branch hours, including weekends and evenings required. Attention to detail with accuracy. 
  • Ability to operate on a team. 
  • Ability to ask questions and build rapport. 
  • Must maintain internal and external confidentiality. 
  • Successful completion of the required background checks.

Preferred Qualifications:

  • Minimum of one year experience in cash handling/customer service, as well as sales experience.  
  • Focused on cross-selling products and services.

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Imaging Clerk (Full-Time): Richmond, Va 

Job Description:  This position is responsible for the ongoing imaging of loan closing packages and the bank's backlog of older files and customer financial documents.

Responsibilities:

  • Perform document and form type identification.
  • Perform manual sorting and separating of documents.
  • Remove staples from documents, mend paper tears and make photocopies.
  • Scan closing packages and trailing documents to Synergy, ensuring proper placement of documents.
  • Ensure images are of usable quality.
  • Create paper files to hold required wet-signature documents.
  • Maintain the file room.
  • Maintain proficient knowledge of assigned processes.
  • Recognize and report problems and issues typical to equipment and given processes.
  • Train, assist, or serve as backup to other associates on aspects of processing.
  • Maintain departmental efficiency standards relating to volumes and service levels.
  • Interact with other team members as necessary to accomplish goals.
  • Other tasks as assigned.
  • Create value for the bank and its employees.
  • Be a good teammate.
  • Live our core values.

Qualifications:

  • High School Diploma.
  • Experience with office equipment. 
  • Experience with Microsoft Office (Word, Excel, PowerPoint, etc.). 
  • Strong communication, organizational, analytical, and problem-solving skills. 
  • Excellent customer service skills, attentiveness, and information retention.
  • Arrive at designated times to and from work locations. 
  • Work with minimum oversight. 
  • Excellent verbal and written communication abilities. 
  • Ability to meet or exceed deadlines. 
  • Ability to multitask with various projects.

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Account Reconciliation Clerk (Full Time): Richmond Va, Luray Va, Kilmarnock Va, or Louisa Va.

Job Description: This role is responsible for ensuring proper and accurate reconciliation of Blue Ridge Bank's general ledger and deposit accounts.  This is not a remote position. 

Responsibilities:

  • Communicate with other departments on outstanding items and ensure items clear timely and provide updates to management.
  • Monitor various accounts to detect irregularities.
  • Assist auditors (internal and external) with the documentation required for the auditors to do their job satisfactorily.
  • Reconcile various general ledger accounts daily, weekly, and monthly.
  • Maintain required files, reports, and data.
  • Adhere to corporate policies and procedures in all reconciliation activities.
  • Other duties as assigned.
  • Create value for the bank and its employees.
  • Be a good teammate.
  • Live our core values.

Qualifications:

  • High School Diploma required.
  • Computer skills relevant to Microsoft Office Suites (e.g., Word, Excel, Outlook) and industry-related software. 
  • Basic understanding of financial principles. 
  • Basic Arithmetic. 
  • Experience with file organization, maintenance, and retrieval systems. Experience with automated and manual record-keeping methods and formats. 
  • General understanding of policies and procedures applicable to centralized administrative office support functions.
  • Arrive at designated times to and from work locations. 
  • Work with minimum oversight. 
  • Excellent verbal and written communication abilities. 
  • Ability to meet or exceed deadlines. 
  • Ability to multitask with various projects.

Preferred Qualifications:

  • Experience working in a general ledger system. 
  • Experience posting general ledger entries. 
  • Associates degree or higher.

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Credit Analyst (Full-Time) - Richmond, Va.

Job Description: The Credit Analyst will support the commercial banking team by utilizing the necessary software to input financials, prepare cash flow and credit analysis reports. The candidate should independently analyze and help underwrite new and existing credit requests submitted by lenders and have a working knowledge of reading tax returns and financial documents. The successful candidate must craft well-written credit memos and provide ample feedback to upper management related to ongoing credit requests. The position conducts thorough, comprehensive business and organizational analysis to form a deep, broad, accurate, and up-to-date understanding of that business’s health, capacity, and capability to utilize appropriately and fully repay its credit obligations on time.

Responsibilities:

  • Deliver an accurate, comprehensive fact-based summary in written form, identifying all risks and mitigants associated with the proposed transactions.
  • Using software programs utilized by the Bank enters borrower financial data (both financial statements and tax returns). Communicates with a relationship manager, and sometimes customer, for additional information and clarification of data.
  • Compiles data from individual and business credit reports, conducts industry peer comparisons and identifies exceptions to credit policy.
  • Writes financial analysis; make recommendations on loan structures, terms, and risk rating of credit requests.
  • Support and document the appropriate credit risk rating.
  • Assist in all aspects of portfolio management of the commercial portfolio to include annual reviews.

Qualifications:

  • A minimum of five years of similar or related experience, including experience underwriting commercial real estate and C&I loan requests.
  • Bachelor’s degree preferred, preferably in business, finance or accounting.
  • Ability to collect data, establish facts, identify risks and mitigants, and draw conclusions.
  • Exceptional critical thinking and analytical skills.
  • Superior written and verbal communication skills, excellent organizational skills, and attention-to-detail.
  • Must be a goal-oriented, deadline-driven individual who possesses a high degree of professionalism, understanding the need for confidentiality.
  • Demonstrated leadership, professional presentation.
  • Experience with Laser Pro preferred.

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BSA Analyst I (Full-Time): Richmond, Va

Job Description: Responsible for investigating, researching, analyzing, and evaluating varying degrees of complex cases of suspicious financial activity for possible Anti-Money Laundering (AML) violations involving all lines of business including retail, commercial, treasury management, and mortgage.

Responsibilities:

  • Investigate, research, analyze and evaluate complex account transactions and relationships for suspicious or unusual activity to mitigate regulatory, reputational, and compliance risk.
  • Utilizes independent judgment to review Suspicious Activity Notifications (SAN) from lines of business and internal AML software, to determine the appropriate course of action.
  • Prepares detailed investigation reports that logically and chronologically outlines investigative steps taken, researched, and recommends if a Suspicious Activity Report (SAR) should be filed with the Financial Crimes Enforcement Network (FinCen).
  • Review internal account relationships and activities where money laundering or employee misconduct allegations are possible.
  • Perform and document due diligence reviews on exempt customers, high-risk customers, and new customers, as required.
  • Review daily audit logs, data validation feeds, and various core reports.
  • Conduct OFAC scans
  • Perform daily Currency Transaction Report (CTR) reconciliation and monetary instrument validation
  • Attend various training seminars to maintain a proficient working knowledge of BSA/AML rules.
  • Assumes departmental projects and initiatives as assigned to define and solve problems that involve issues of BSA and OFAC regulatory compliance.
  • Assists the BSA Officer and the Director of Compliance with additional duties, as assigned.

Qualifications:

  • High School Diploma or equivalent or 3+ years of BSA/AML related experience within the financial industry.
  • Basic computer skills are needed to perform this position. 
  • Previous experience with Jack Henry operating system preferred. 
  • Ability to navigate bank software applications that are pertinent to this position.
  • Ability to manage time and priorities. 
  • Arrive at designated times to and from work locations. 
  • Work with minimum oversight. 
  • Excellent verbal and written communication abilities. 

Preferred Qualifications:

  • Certified Anti-Money Laundering/Fraud Professional (CAFP) or willing to obtain.

Technology Specialist I (Full-Time): Luray VA

Job Description: This position is responsible for efficiently and effectively resolving IT tickets in a tier 1 capacity, while providing outstanding customer service.

Responsibilities: 

  • Provide on-site and remote technical support to co-workers and other departments during and after-hours as needed, and properly document all requests to ticket management system.
  • Determine the best solution based on the issue and details provided by end-user.
  • Walk the end-user through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Provide accurate information on IT products/services.
  • Follow-up and update customer status and information.
  • Prioritize tickets based on business need.
  • Install, modify, and repair computer hardware and software, including peripherals.
  • Ensure compliance with anti-virus and work with peers to resolve any threats detected.
  • Assist with basic server-related issues, including Active Directory.
  • Troubleshoot network related issues that impact end-users.
  • Front line ATM support.
  • Participate in after-hours on-call support rotation.
  • Identify and suggest possible improvements on procedures.
  • Assist in disaster recovery testing.
  • Document work hours accurately in ticketing system.
  • Assist the IT Services Manager and Director of Information Technology with other assigned projects and duties.
  • Other tasks as assigned.
  • Create value for the bank and its employees.
  • Be a good teammate.
  • Live our core values.

Education: Associates degree in Information Technology. Minimum 1-year equivalent work experience in the IT field.

Skills: Working knowledge of Windows workstation operating systems, mobile devices, multi-function copiers, printers, e-mail services, networking, and other tech products, including company-specific applications and peripherals. Attention to detail and organizational skills. Excellent computer skills relevant to Microsoft Office Suites (e.g., Word, Excel, Outlook) and industry related software. Strong internal and external customer service skills.

Abilities: Arrive at designated times to and from work locations. Work with minimum oversight. Excellent verbal and written communication abilities. Strong active listening abilities. Ability to follow complex instructions. Ability to work as a team.

Preferred Qualifications: Bachelors degree or 3+ years experience

Portfolio Manager (Full-Time): Richmond VA

Job Description: This position supports the Participation and Syndication Commercial Business Team.

Responsibilities: 

  • Manages the loan process for the participation group from gathering information for loan applications through loan closing.
  • Interface with the Credit Analysts to assist in collecting the information for proper underwriting of loan requests.
  • Assist lenders gather information from the borrower to properly underwrite credits. 
  • Assist with coming maturities, past dues, gathering updated information, and obtaining approval for renewals.
  • Assist with drafting loan proposals for renewals.
  • Monitor and serve as point person to clear/manage loan exceptions.
  • Solicit additional business from the current customer base when appropriate to enhance relationships and solve customer issues.
  • Disburses loan funds in compliance with Borrowing Base parameters, loan agreements, and other bank funding approval requirements. 
  • Must exercise discretion and independent judgment for what risks are salient and could impair cash flow, how to analyze the risks inherent in credit decisions, and in determining what course of action should be taken given the aforementioned independent analysis.
  • Analyze financial statements.
  • Prepare credit write-ups.
  • Monitor the financial performance and covenants of borrowers.
  • Prepare portfolio reports.
  • Prepare industry reports, evaluate the credit merits of prospective customers, and review loan documents.
  • Other tasks as assigned.
  • Create value for the bank and its employees
  • Be a good teammate
  • Live our core values 

Skills and Abilities:

  • Bachelor's degree in finance, accounting, economics, or a similar field
  • Experience as a credit analyst or portfolio manager. 
  • Experience in commercial and industrial ("C&I") company analysis.
  • Excellent analytical and writing. 
  • Proficiency in Word, Excel, and financial statement spreading software.
  • Arrive at designated times to and from work locations. 
  • Work with minimum oversight. 
  • Excellent verbal and written communication abilities. 
  • Strong active listening abilities.

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Branch Manager (Full-Time): Hartfield VA 

Description:  This position is responsible for demonstrating a passion for excellence through providing leadership and management for a branch team ensuring profitability, growth, and sound operation. The level is determined by the complexity in geography, staffing, and market share.

Responsibilities:

  • Direct and lead branch activities and the customer experience (e.g., leading/managing the branch team, ensuring branch goals are achieved, ensuring customer service excellence, acting as an escalation point for customer problems, and adhering to implementing, training, and enforcing branch policies/procedures/regulations)
  • Responsible for achieving individual and branch sales and lending goals and demonstrating ongoing improvement. Identify customer needs and promote/sell the Bank’s products/services; including, but not limited to, cross-selling products/services to expand customer relationships, initiating branch calling efforts, promoting the Bank through community involvement, attending networking events, referring business to other branch employees and business partners, inspiring/energizing/training employees, and maintaining/ ensuring adherence to partnership agreements.
  • Offer guidance to customers and provide a full spectrum of customer services, including opening new business and personal accounts, explaining bank products and services that are appropriate to customer’s needs, and gathering information needed to process new and existing accounts accurately and efficiently.
  • Enhance strong customer relationships through performing new account follow-up (e.g., Thank You Letters and outbound calls for business and personal accounts and performing account maintenance, including but not limited to reviewing reports and making/confirming necessary maintenance requests promptly.
  • Identify opportunities to grow the business and independently call on and develop new and existing business customer prospects.
  • View the business through the lens of the customer to set, achieve and exceed service standards by adhering to established Service Quality Standards
  • Build strong teams through positive, proactive communication and coaching. Select and retain talent, set clear performance expectations, keep employees informed, develop/motivate employees, mentor and assess performance (e.g., ongoing coaching, counseling, training, formal performance appraisals)
  • Create an environment that is passionate about meeting and exceeding sales, service, and operational goals by setting an example of professionalism, ownership, and initiative. Provide formal observation and coaching sessions.
  • Guide and assist customer loan applicants through the lending process. Correspond with customers, applicants, and/or creditors to resolve questions regarding application information. Notify applicants of the loan decision. If necessary, schedule/hold a closing session and assemble the loan package.
  • Stay informed of industry trends, competitor information, and maintain knowledge of the Bank’s products/services pricing and the Bank’s operating systems, customer relationship management software, utilize software identify customers’ needs, and actively refer to other lines of business.
  • Assist with branch functions and support other positions or job duties including, but not limited to, teller transactions, servicing overdrawn/past due accounts, night depository responsibilities, servicing the branch’s ATM and vault, wire log, OFAC review, and NSF processing.
  • Complete arrangements and documents for special services such as foreign currency/items, direct deposits, the organization of outgoing wires service government bond transactions, Notary and Signature Guarantee services, and other customer services duties, as necessary
  • May oversee, prepare, and distribute branch schedules.
  • Responsible for ensuring satisfactory audit ratings are achieved.
  • Perform a variety of administrative functions to include conducting audits, approving customer transactions, analyzing customer lists, and monitoring the branch’s key performance indicators.
  • Perform other such duties as assigned.
  • Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EOO/AA/Fair Employment Practices.
  • Work with Regional Manager or new employee recruitment efforts to build a qualified team.

Qualifications:

  • Bachelor’s degree or equivalent work experience.
  • Demonstrated leadership skills and the ability to inspire employees to excel and attain goals as assigned. 
  • Exceptional customer service skills with the ability to establish and maintain relationships with internal and external customers, including customer confidentiality. 
  • Excellent written and oral communication skills. 
  • Excellent computer skills, relevant to Microsoft Office Suites (e.g., Word, Excel, Outlook) and industry-related software. 
  • Decision-making /problem resolution. Highly motivated and detail-oriented individual.
  • Work all branch hours, including weekends and evenings required.
  • Ask questions to uncover and identify varying customer needs; present product features and benefits effectively and provide sound financial guidance. 
  • Successful completion of the required background checks and obtaining a Unique Identifier from the NMLS.

Preferred Qualifications:

  • Minimum three years of retail banking experience in a sales environment. 
  • Minimum one year of supervisory/human resources experience.
  • Some lending experience is preferred.

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Consumer/Small Business Collections Officer (Full-Time): Open to any BRB location.

Description:  The Agent is responsible for working with borrowers to reduce delinquencies and minimize loan losses. The Collections Agent is responsible for initiating the appropriate action to collect past due balances and record accurate notes on delinquent accounts.

Responsibilities: 

  • Adhere to the Bank’s policies and procedures as well as federal and state debt collection laws.
  • Contact delinquent borrowers to collect overdue amounts or resolve other loan-related issues.
  • Responsible for general oversight of routine collection activity within the Bank. 
  • Manage and perform efforts to locate customers and/or collateral.
  • Provide solutions to resolve delinquency and execute the approved resolution.
  • Identify and resolve account issues, make recommendations, advise on payment options, and methods of payment for accounts. 
  • Identify and resolve loan billing.
  • Review bankruptcy filings and process.
  • Complete quarterly Problem Loan Action Plans on specified borrowers.
  • Clearly and concisely document collection efforts in the Bank’s system(s) of record.
  • Generate and furnish reports of collections issues to management. 
  • Represent the Bank in court appearances, initiates, and follow legal processes for legal collection actions. 
  • Coordinates the transfer of collection efforts to Bank counsel.
  •  Other duties as assigned.

Qualifications:

  • Recent banking experience. 
  • Knowledge of relevant collections laws. 
  • Working knowledge of MS Office, internet research, and PC-based applications. 
  • Collections software systems experience. 
  • Experience developing payment plans and options. 
  • Strong problem-solving and organizational skills. 
  • Strong negotiation skills. 
  • Recent experience with revenue debt collection. 
  • Recent consumer collections and small business collections experience.
  • Excellent verbal and written communication abilities. 
  • Strong active listening abilities.

Preferred Qualifications:

  • Knowledge of applicable federal and state banking rules and regulations regarding collection. 
  • Familiarity with Bank accounting and portfolio management.
  • Experience evaluating collection software systems. 
  • Bachelor's Degree in business administration, finance, or related field. 
  • Ability to work independently and set priorities.

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Compliance Manager - Fintech (Full-Time): Luray VA, Richmond VA, possibility of Remote

Description: Technology is transforming the consumer and small business market, and this is your chance to have a seat at the forefront of these dynamic markets. We are a rapidly growing community bank that working with several fintech partners to provide lending solutions, deposit accounts, and credit cards to businesses and consumers nationwide.

The Senior Compliance Analyst will report to the Director of Fintech Compliance and will be responsible for executing risk-based compliance transaction testing to independently validate adherence to federal and state regulations including, but not limited to, BSA/AML, Regulation B, FCRA, FACTA, CCPA, SCRA, and UDAAP. Also, the Senior Compliance Analyst will partner with lines of business throughout the organization as part of assisting with the continued success of the established enterprise-wide compliance program. The successful candidate must have excellent communication skills, and ability to anticipate and deliver on the needs of a fast-paced and innovative business, and the flexibility to simultaneously manage a wide range of projects.

Responsibilities:

  • Test transactions for adherence to company policies and applicable laws, including documenting the testing approach and plan, communication with internal business partners, determining appropriate sample size, and coordinating the information request process required for testing completion.
  • Evaluate identified issues, including conducting a root cause analysis, and draft recommendations to improve policies, procedures, potential efficiencies, and controls.
  • Support risk assessment activities.
  • Assist in performing internal Compliance Department audits.
  • Perform targeted, transaction testing for borrower-side compliance requirements.
  • Prepare compliance risk summaries and analysis.
  • Document and prepare final reports for management.
  • Prepare documentation requested by third-party audit teams to support their reviews.
  • Support compliance requests made by partnerships.
  • Participate in additional projects as needed.

Qualifications:

  • BA/BS degree or equivalent.
  • Minimum of two (2) years of experience in the lending industry in a compliance testing, risk management, and/or audit role (bank experience is preferred).
  • Minimum of two (2) years of experience with control testing: regulatory compliance, audit, accounting, finance, or similarly related field.
  • Demonstrated knowledge of BSA/AML & Sanctions Laws.
  • Demonstrated knowledge of compliance laws and regulations including ECOA/Regulation B, FCRA, FACTA, SCRA, and UDAAP.
  • Proficiency in MS Office applications such as Word and Excel.
  • A high level of comfort using and manipulating data sets to identify relevant attributes within testing populations.
  • Strong interpersonal and communication skills.
  • Comfortable with balancing multiple, competing priorities and changes in scope/direction.
  • Comfortable working independently to deliver results.
  • Attention to detail and accuracy.
  • Desired: Compliance certification(s) including CAMS, CRCM, or CCBCO, Jack Henry Core systems knowledge.

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Systems Administrator II- Open to any BRB location.

Job Description: Responsible for the configuration, operation, and maintenance of the VMWare hosts, firewalls, Active Directory, and network infrastructure. Ensure peak performance and compliance with industry-standard practices while maximizing efficiency for our employees and customers.  This is not a management role, but a highly technical one.

Responsibilities: 

  • Configure, install, and maintain the data center infrastructure to include virtualization software and necessary infrastructure.
  • Configure, maintain and support electronic mail (O365), Active Directory, and internet/intranet servers.
  • Develop and maintain network documentation and diagrams.
  • Configure, maintain and support SIEM solution.
  • Develop and maintain network documentation and diagrams.
  • Perform file system configuration and management; define and perform server backups and recovery procedures.
  • Manage, document, and test the IT disaster recovery plan. 
  • Assist with Windows and third-party patching for servers and computers.
  • Recommend, schedule, and perform software/firmware upgrades to network and data center equipment.
  • Extensive knowledge of Active Directory and Group Policy including administering end-user network accounts, permission, and access rights.
  • Ensure that proposed and existing systems architectures remain aligned with the organizational goals and objectives.
  • Provide on-site and remote technical support to co-workers and other departments.
  • Oversee network security and threat remediation.
  • Configure, install, and maintain the local and wide area network (LAN/WAN) hardware, operating systems, and software, which is primarily VeloCloud SD-WAN and SonicWall Firewalls
  • Participate in key process improvements as they relate to our servers and networking environment.
  • Assist the Director of Information Technology with other assigned projects and duties.

Qualifications:

  • College diploma or university degree in the field of computer science and/or minimum 5 years equivalent work experience in the IT field.
  • Expertise with NTFS, Active Directory, Group Policy, Remote Access, VPN, and Scripting
  • Expertise in VMWare virtualization technologies
  • Experience working with Cisco routers, switches, or similar network equipment to deploy, troubleshoot, and configure
  • Experience writing Windows batch and PowerShell scripts for automation and efficiency/consistency.
  • Evidence of continued education and experience in information technologies.
  • Preferred industry certifications, such as VCP, MCSA, CCNP, etc.

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Retail Banker – Winchester, VA

Job Description: Our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience to our customers. As a 
Retail Banker within our organization, you will; provide exceptional customer service, accurately perform a high volume of customer requests, educate customers on new technology and develop product banking referral opportunities through strong customer relationship skills.

Responsibilities:

  • Deliver unique customer experience aimed at improving customer financial well-being and creating loyalty while promoting a positive BRB experience. Process a variety of customer interactions. Identify banking opportunities during the customer interaction and refer as appropriate.
  • Identify opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or BRB ecosystem partners.
  • Processing online banking applications and opening accounts
  • Apply product and procedural knowledge to solve customer's problems.
  • Adhere to all policies and procedures, demonstrating sound judgment within established limits.
  • Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Qualifications:

  • High school diploma/GED required
  • Must have excellent written and verbal communication skills to include professional grammar and demeanor
  • Ability to operate a computer and learn job-specific software applications
  • Excellent customer service skills and basic sales skills

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EOE | M/F | Vet | Disabled